At Medellin, we aim to deliver quality door hardware that meets your expectations. If you receive a defective, damaged, or incorrect product, you may request a return within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as when received. Products returned without prior approval will not be accepted. We reserve the right to inspect and approve the return before processing any refund or replacement.
To initiate a return, please contact our customer care team with your order number, photos of the product, and a brief explanation of the issue. Once approved, we will provide further instructions for shipping the item back to our warehouse. The customer is responsible for return shipping charges unless the return is due to an error on our part.
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method. Delays in refund processing may occur depending on your bank or payment gateway.
Certain customized or specially ordered items may not be eligible for return or refund. Clearance sale products and goods marked “non-returnable” on the product page are excluded from our return policy.
For all return and refund requests, reach out to our support team using the details below:
📞 Call: +91 99988 45848
📧 Email: medellinindia.jam@gmail.com
🏢 Address: Plot No. 3549, GIDC, Phase III, Dared, Jamnagar – Gujarat, India
🌐 Website: www.medellinproducts.com
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